Chargé de clientèle au back office H/F
Manpower- Marketing, Publicité, Média
- Mitry-Mory
- 15EUR/heure
- Interim
DÉTAILS DE L'OFFRE
Présentation de l'entreprise
Manpower France, c'est aujourd’hui plus de 3 500 collaborateurs qui accompagnent chaque jour près de 80 000 salariés intérimaires, au sein des 40 000 entreprises clientes en France.
Nos équipes s’appuient sur 650 agences d’intérim et 100 cabinets de recrutement, partout en France, pour mettre en relation les entreprises avec les candidats en recherche d’un emploi, sous toutes ses formes : CDI, CDD, travail temporaire, management de transition, alternance & stage.
Missions
Manpower MITRY MORY recherche pour son client, un acteur du secteur de la logistique, un Chargé de clientèle (H/F) Main Responsibilities:
- Customer Communication:
- Handle inquiries via phone, email, and other communication channels.
- Ensure timely and accurate responses to customer questions and requests.
- Provide clear explanations of company policies, services.
\n - Issue Tracking and Resolution:
- Monitor, document, and resolve customer disputes effectively.
- Coordinate with internal teams (e.g., logistics, billing, and operations) to address issues.
- Follow up with the client to ensure satisfactory resolution.
\n - Data Management and Reporting:
- Maintain accurate records of customer interactions in the CRM system.
- Generate reports to track recurring issues and suggest improvements.
\n - Collaboration and Process Improvement:
- Work closely with other departments to streamline customer support processes.
- Participate in regular team meetings and training sessions to improve service quality.
Key Qualifications:
- Language Skills: Fluent in English (written and spoken).
- Technical Skills: Proficiency in Microsoft Office (Word, Excel) and experience with SAP software is a strong advantage.
- Customer Focus: Previous experience in customer support or a similar role.
- Problem-Solving: Strong analytical skills to resolve disputes efficiently.
- Interpersonal Skills: Ability to build rapport with clients and internal teams.
- Time Management: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
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Dans le cadre de sa politique diversité, Manpower étudie, à compétences égales, toutes candidatures dont celles de personnes en situation de handicap